Director and Professor of Business Communication at Jaipuria Institute of Management, Jaipur, with twenty years of teaching, training and academic leadership in India and Fiji. Brings generative AI into the business communication classroom through custom-built chatbots and structured ChatGPT projects; designs experiential pedagogies built on service-learning, live clients, social media, simulations and memes; and works on happiness and mental health through poetry therapy, bibliotherapy and mindful-communication programmes. As Dean (Academics), led AACSB and NBA accreditation processes, quality assurance in teaching and learning, curriculum reform and NIRF ranking work; earlier served as Dean (Student Affairs) from 2020 to 2024. Has published 28 articles in Scopus-indexed journals, including Business Strategy and the Environment, Journal of Marketing Communications and Business and Professional Communication Quarterly (BPCQ; Associate Editor since 2019). Author or editor of eight books, and trainer in more than 90 management development programmes for organisations such as Bharat Petroleum, Canara Bank, LIC, PowerGrid, NILERD (NITI Aayog) and the Royal Government of Bhutan.
